Help

If you've got a question or experiencing an issue, you can:

• Refer to the FAQs, as we've answered many common questions you might have. If you don't find the answer you're after, you can contact us directly through the options below.


• Send us a secure mail through Messages (located on the top menu bar).


• Call us on 0800 801 808 (if you're calling from New Zealand) or +64 9 212 5234 (if you're calling from outside of New Zealand), our opening hours are available at purplevisa.co.nz/contact.
  
  For your security, when you call we'll need to confirm your identity. You'll need to provide us information like your Customer Number or Account Number. 
   
• Send us a letter at SBS Money Limited, PO Box 1204, Invercargill 9840
  
  If you need to report a lost of stolen card, please call our Emergency Assistance Line, which is available 24 hours a day.
  
  Emergency Assistance
  Call: 0800 801 803 (if you're calling from New Zealand) or +64 9 212 5233 (if you're calling from outside of New Zealand).